TERRIBLE EXPERIENCE. NEVER USE THIS COMPANY
This experience was beyond horrific. Frank blew up my phone about ten times daily with back-to-back phone calls. When I was finally able to answer his calls, he explained the process through which I had genuine concerns, but he assured me that the contractual language is simply an industry standard and that if the price increased, it would be no more than $30 to $50. Against my better judgment, due to time constraints, I agreed to have USA CarShip get my son’s car transported. I explained that the pick-up date was flexible, but the drop-off date was firm since my son was being dropped off at his college campus, and we were flying in and needed the car. “All good,” said Frank. “That will not be a problem; I have many drivers for that route.” The reviews on many other sites coincide with this so far. On the scheduled pick-up day, I received a call from Frank letting me know we have a driver, and the pick-up and delivery are all set, except now the price has more than tripled from the original quote; again, this is in perfect alignment with other reviews. I explained my displeasure, and Frank transferred me to his manager, who was, too, less than helpful, trying to pressure me to pay three times the original quote. Not budging nor entertaining this unprofessionalism, they found a driver that was still higher than the quote but not 300% more; however, the car was picked up a day later, and no guarantee of on-time delivery. Once the driver contacted me, things went smoothly; he, too, expressed his displeasure with this broker. In the end, the driver said he would do all that he could to get the car to us on time; it was a bit late, but they did a good job, vise 8:00 AM we got it and 11:00 PM, forcing us to get a rental vehicle for the day which we were hoping not to do. This was no fault of the driver, simply the poor service from USA CarShip and what appears to be their bait-and-switch tactics to get more money when the pressure is on the customer. Dealing with Frank was a horrific experience that I would wish on nobody. I would not recommend this company for any shipment for any reason. Rest assured, whatever quote you receive will be higher, so plan for that. Look at the many other sites and read the bad reviews; they speak volumes.