True Carrier LLC

This is a company that openly admits to hiring uninsured, non commercially licensed drivers. They will take your money, lie to you at every step and then play dumb. It began with the price going from 825 to 1400 (which you can see from the reviews is a common occurrence)…if that wasn’t bad enough I paid with a credit card and understood, even asked, if that is where it will all be billed….get to the destination and the driver is demanding cash. Tried calling the broker on a Saturday, left voicemail, sent texts sent email…zilch. Paid driver the max allowable withdrawal from an out of town atm and told him to come back tomorrow. Driver’s boss is calling for no release of RV…still calling and still no answer- nobody told me or I don’t recall…even the driver admitted that he should have said something…to top it all off my RV w knows who to contact regarding a claim and the broker still doesn’t respond. An absolute 100% mess! In the agreement it says “SHOULD” not MUST or WILL…like any other legalistic document… Asked repeatedly for a BOL or INS information from the driver Timothy Williams or Jason Gloecker on Sunday, Monday, Tuesday and here on Thursday I get a message from Jason saying that he’s “working on getting a bill of lading…” Turns out the Insurance on the driver is bogus- policy # given by True Carriers broker Jason : CA00543549 is listed to a GMC sierra while the Dodge Truck Texas plate #PYG3098 with Timothy Williams as driver, was the one that drove and had the accident. When I called the insurance company they told me that the driver/company had only reported the fence post as being damaged and not the trailer as well as the fact that the vehicle/trailer in question were not mentioned at all nor covered by any policy with Progressive.Universal Carriers is the company DOT # 3978736…SCAM SCAM SCAM When I call one of the many numbers asking to speak with the owner (been doing this for 6 hours) I’m told that someone will call me back…Nobody ever does. This company is a SCAM Filed a complaint with DOT on the broker, carrier and driver…keep getting told that someone will call me back when I call True Carrier…however, predictably, they do not call…. The more I dig the more I find…Iryna Tashbaeva is listed as the owner at 3030 N. ROCKY POINT DR. STE 150A TAMPA, FL 33607- this is a front/fake business address…like a place you get P.O. Boxes…so it appears that the business has a couple alies…Have REPEATEDLY asked to speak with this person…Zilch again Turns out, Iryna lives in New York. I included a picture of the drivers vehicle that was used to deliver and damage my RV. According to Progressive Ins. They have no record of the driver nor the vehicle on the policy.Oh, and the truck isn’t registered in Timothy Williams’ name either…smoke and mirrors everywhere with this outfit. The dodge Truck is registered to Jennifer Horton of El Paso, TX. Someone Timothy duped evidently. Have continued to attempt to work with True Carriers/Jason Gloecker and his choice of carriers Universal Transport- Jason has proven pretty useless. His justification for why he chose said company was some “glowing” review of the carrier…however, when I go and look at SAFER this carrier has multiple violations and shutdowns in the past year…Due diligence is lacking here. Jason has also done nothing substantive to correct the damage to my trailer other than forwarding my complaints/info to the carrier- The same carrier that lies about the damage, the vehicle and the driver…Only a fool would expect a result from this. I wouldn’t trust these guys to move a garbage can across my driveway without screwing it up. If you value your property, money and sanity go with a different broker. Did I mention that Mr. Gloecker admitted to not vetting drivers/companies/insurance…I’ve included that text below. That should tell you everything you need to know. I’ve included a picture of the mysterious Timothy Williams as well as the bogus review that Jason provided as his justification for hiring this great carrier and a picture of the wounded fence post and owner info.-

I had contacted truecarriers for a pick up on Friday the 10th of March. Derrick knew I was leaving the following Sunday and he told me that I didn’t have to worry but here is Saturday my car is still here and what I’m supposed to do? I’m gonna have to spend over 150 dollars to make a change to my flight. What??? Are they gonna give e me a credit for this extra expense? Derrick you drop the ball and now I have to pay for it. This is bs.

This company not only was flexible to our limited time schedule, but did an amazing job assisting us in moving a very expensive piece of medical equipment. Nothing is outside their scope of work! Very professional team and great rates. I highly recommend them.

I was very happy over all with the entire process. The initial staff contacted were professional and responsive throughout the entire transport. The drivers, who showed up at each end of the transport, were both friendly and easy to work with. The transport time and delivery were appropriate, especially for having my car transported across the entire country (Pennsylvania to Oregon).

What they say is what they do.. Just used truecarriers Auto again for the 5th time and will continue to use them every time

First time shipping my car, and true carrier transport made it a breeze of a process. Highly recommend and will be using them next time I have to transport a vehicle.

I shipped my mercedes from New York to Huntington Beach, LA. Alex is great! It takes a little while to find the driver but the car arrived A, OKay;) I dropped mine off in NJ, it was a bit of a hike but it was around $100 less as well! Alex will help you all the way through;) !

Had True Carrier move my car and they did a great job. If I ever need to transport a vehicle again i will use their services.

This company is beyond amazing. He helped me get an enclosed truck for a great price! I highly reccomend Alex. Professional and quick to get the job done

If you are going to ship your car across country, use True Carrier. Alex is honest and trustworthy. We have used this twice and have had no problems. Alex gives you all the information you need to ship your car.

Use this company. Transparent, quick, responsive, accurate. Managed my expectations well and then exceeded them. Worth every penny.

I made a last minute decision to have a car shipped instead of buying one. I initially went thru another transport company with a lower rate but then received an invoice with additional charges not clarified before. A friend then suggested True carrier. The communication from start to finish was great. They picked up car as stated and the car was delivered a day earlier than expected. The cost was as quoted with no hidden fees. I will be using this company again next year to ship 2 more vehicles out of state.

Great experience overall my car came within the 5days from New York City to Houston with no damages customer service was great from pick up till drop off Alex and Irina from dispatch were great ! Thanks again

I am very impressed with the service I received from Alex. He worked hard to help us arrange transport for my sons car at a busy time of year at the most reasonable price possible. He kept in contact with me during the bid process but didn’t pressure me. I feel like my trust in him was rewarded. thank you Alex!

Cyril was very informative and assisted me with the delivery of my vehicle from BMW of Sterling to Tennessee. I thank him and True Carriers for making me a satisfied customer and I will use this company again.