Yellowfin Logistics LLC

The worst logistics company ever! Don’t use them. Once they get your money and there’s any issue…forget about a response, you will be SOL. Carrier couldn’t start car with keys, broke exhaust, bent frame with a forklift and lost the title.If you want them to help you find a carrier, good luck. If you want someone to find a professional carrier, use anyone except Yellowfin Logistics LLC

If you are transporting a vehicle for the first time, save yourself days of stress and aggravation and DO NOT use Yellowfin Logistics. Their communication regarding a first-time experience was absolutely horrible throughout the entire process. Once they received my deposit, nothing happened as was discussed, and not a single time did Chuck at Yellowfin initiate a communication to inform me of the latest significant change to a previously discussed plan. I had made it very clear to Chuck when we first talked that I had never transported a vehicle before and was unaware of how it all worked. He assured everything would be great and not to worry about a thing. That is why I chose Yellowfin. Unfortunately, the entire experience resulted in negative surprise after surprise, and me having to initiate communication to find out why things weren’t happening as promised. I’ve never felt more “left in the dark” or with a sense of being bamboozled than I have with Chuck and Yellowfin Logistics. Again, if this is your first time transporting a vehicle, DO NOT use Yellowfin Logistics.

I had an extremely bad experience. They confirmed pick up if the car on Friday evening. Kept delaying pick up every few hours till Wednesday with no clear answer. Extremely poor communication. No one at Yellowfin would give a clear answer. Increased price by $300 dollars after initial quote. Never go with this company if you want peace of mind and clarity that your car will be picked up.

Was contacted through text constantly. Finally booked with them paid a $150 deposit for an open trailer for my motorcycle. They sent a car hauler. The driver even refused to take it cause it would not be safe not that I was going to let him. Then when I told yellowfin a car hauler is not designed for a motorcycle there response was it’s not designed for one but it’s possible. They claimed to find a driver with a stepup trailer that could pick up that night. Then text that they were running late could they come at noon the next day. Irritating but ok. Noon comes and goes I had to call them for them to tell me they had a fraudulent load and had to take it back can’t pick up till tomorrow. They will not refund deposit. I am disputing the charge of deposit with bank. Glad I didn’t pay in full. Just save yourself the hassle and avoid at all cost.

Paid bit more than average but they have delivered my car in a timely fashion, and was very informative. Thanks will use again.

DO NOT USE THIS COMPANY…they failed to pick my car up because they are incompetent and could not communicate and a week later when they where supposed to pick up ..me…I called and driver never heard of me….now my car is abandoned in front of vacant house…they are very hard to get a hold of after the fact and the rep who sold me and ultimately failed ..could not be reached to help solve the problem only someone who barely spoke English…..run from this company if you don’t want stress

Although very friendly, they did not arrange any drivers and ultimately left me stranded. Despite arranging the Yellowfin Logistics pickup many weeks in advance, and providing a 3 day pickup window, they kept kicking the ball down the road and promising a driver. It feels like they underpriced the transport and could not ultimately arrange such. Be wary about using a broker like Yellowfin.

I was completely lied to and then ripped off. They couldn’t fulfill the contract and refuse to refund my deposit.

This is my second time using their service and both times had the same great experience. They are easy to work with, communicate well, and everything went very smoothly.

HORRENDOUS! Danielle was our representative and for lack of a better adjectiv, she sucked!! She provided NONE of the services she “guaranteed” when she was soliciting for business! Not once during the SIXTEEN day transport did she initiate contact with me. EVERY contact with her was handled by TEXT. The trucking company she connected me with was FAST CAR GO and there are not bad enough words in the English language to describe them. STAY AWAY FROM YELLOWFIN LOGISTICS and any other broker that connects you with Fast Car Go. Our experience with both of these companies was nothing short of a nightmare!!

My Jeep was picked up on January 14, 2022 in Pennsylvania and did not arrive until January 24th in Florida. I called the driver Yellowfin contracted out and was told it would be Monday the 21st. He never showed up, sent (most likely fake) pictures of him in the hospital and trailer flat tire. Driver wouldn’t answer phone and I offered to meet him to get it early. He would never respond by phone or text when I asked to meet him to pick it up. Once he eventually delivered the jeep I noticed he put 411 unauthorized miles on my vehicle. I had damage to my paint, damage to a side view mirror most likely other damage. Mechanically while driving the jeep vehicle feels different. The original canvas factory soft top is missing and was replaced with an aftermarket top. I noticed this the next day since the driver purposely made me meet him where it was dark after sunset so I wouldn’t recognize. If I were to say this may have been one of the worst fraudulent experiences in my life–would be an understatement. Do not use this company to ship your unless you want to spend the next few weeks paying lawyers and making insurance claims and have your car driven who knows where while you are waiting for it. Who knows what the driver actually did with my vehicle for those 411 miles. I asked the manager Chris at Yellowfin to at least refund my payment (which I paid ahead of time) and to no avai. If the manager Chris responds to this review, consider it worthless as you move to the next review.

I was quoted $995 for delivery. This included 100lbs of items in the car. If over, I would be charged an extra $100 for up to 200lbs of items ($1095 total). This is fine. I requested a full upfront payment of the amount, but was denied with the repeated statement “no, it is company policy” I was out of town for both pickup and delivery — my family would give/receive the keys in my place. I was told this was OK. I paid $95 deposit 02/11 = $900 remaining. On the day of pickup 02/14 N(2 days late from what I expected), the driver DID NOT WEIGH THE ITEMS but claimed I had more than 100lbs and charged me $150 (which SHOULD BE $100). I immediately contacted Yellowfin — Mary — who assured me twice that everything was okay. She stated it would only be an extra $100 if over 100lbs. So we signed off on the $150, assuming some agreement between the driver and YF had taken place. At delivery 02/19, the driver again argued that it was $150 extra. I reached out to YF who “could not do anything” because the driver stated it was over 100 lbs. There was no documentation of weight. They could NOT tell me how much my items weighed. The driver only assumed and now was charging $50 more than the extra $100 I was assured. When I reviewed the contract, I noticed a clause protecting YF NOT the consumers. Mary did not mention this on 02/14. There is NO WAY to tell if the driver is lying or if Mary AND the driver were scamming me. All Mary said was “Trust me..” I refused to pay $1050 because even with the extra $100 charge, my remaining total should only be $1000. Mary argued this and when I sent her the BASIC MATH, she went silent. No response. I also saw that the contract ALLOWED full payment of the delivery, which I was denied. I sent this to Mary as well. NO RESPONSE. So I put my foot down, paid $1000, and the driver, after yelling, said OK. Turns out he charged $50 TO MY FAMILY ON PICKUP WHO WAS NOT ON THE CONTRACT WITHOUT MY KNOWLEDGE. THIS IS ILLEGAL!!! YF only said “He will get bad score from that” I have filed a complaint with the BBB, and YF said “We did not physically assess your luggage. Nor did we charge you anything outside of your agreement with us. The Carrier was responsible for both.” If you are not the one physically assessing my lugging or ensuring that my contract prevails, then how can you charge fees for items YOU don’t weigh? Totally not worth doing business.